Canceling a Credit Without Issuing a Refund
A credit on a customer account can be canceled without issuing a refund.
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Open the Credit Record. The credit can be accessed from thePayment Record, or viaAccounting App>Credits.
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Click Issue Refund/Cancel. TheIssue Refundform will appear.
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UnderSelect an Option, chooseCancel Credit.
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The full amount of the credit automatically appears in theRefund Amount field. This can be edited if needed.
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Choose the Default Refund GL Accountfrom the drop-down list.
Note: This list consists of Liability and Revenue account types. Funds from the canceled credit will be credited to this account.
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Click Save. The credit on the customer's account is zeroed out.