Canceling a Credit Without Issuing a Refund

A credit on a customer account can be canceled without issuing a refund.

1. Open the Credit Record. The credit can be accessed from thePayment Record, or viaAccounting App>Credits.

2. Click Issue Refund/Cancel. TheIssue Refundform will appear.

   

   1. UnderSelect an Option, chooseCancel Credit.
      

   2. The full amount of the credit automatically appears in theRefund Amount field. This can be edited if needed.

   3. Select the Post to Batch.

   4. Choose the Default Refund GL Accountfrom the drop-down list.

      Note: This list consists of Liability and Revenue account types. Funds from the canceled credit will be credited to this account.

3. Click Save. The credit on the customer's account is zeroed out.