Canceling a Credit Without Issuing a Refund

A credit on a customer account can be canceled without issuing a refund. These funds will be credited to the general ledger account selected by the user in step 2d below.

1. Open the Credit Record. The credit can be accessed from the Payment Record, or by searching the Accounting App > Credits feature.

2. Click Issue Refund/Cancel. The Issue Refund form will appear.

   

   1. Under Select an Option, choose Cancel Credit.
      

   2. The full amount of the credit will automatically appear in the Refund Amount field. This can be edited if needed.

   3. Select the Post to Batch.

   4. Choose the Default Refund GL Account. Choose from the drop-down list of general ledger account numbers, which consists of Liability and Revenue account types.

3. Click Save. The credit on the customer's account is zeroed out.