Refunding an Event Registration without Canceling

To refund an event registration payment without canceling the registration, open the Payment Record for the customer's event registration.

Tip: Look up payments in the Accounting App > Payments or by looking up the registrant's Customer Record and finding it among their listed payments.

Follow the steps described in Crediting re:Members AMS Transactions to return the payment and issue a refund or store credit. The registrant's invoice for their event registration will be left with an open balance.